What is the purpose of the post-change review in change management?

• A. To close the change ticket only.
• B. To assess outcomes, capture lessons learned, and inform future changes.
• C. To transfer ownership to operations.
• D. To budget the next project.

Answer: (B)

The post-change review assesses what happened after a change goes live. It checks whether the change delivered the intended outcomes by comparing actual results to what was planned, and it identifies issues, risks, and any unintended impacts. It also captures lessons learned and documents actions to improve future changes, feeding back into the process so future changes are safer and more effective. This helps the organization refine its methods, update risk assessments, and share knowledge across teams.

Closing the change ticket is just an administrative step, not the purpose of reviewing the change’s outcomes. Transferring ownership to operations is a handover activity, not an evaluative learning step. Budgeting for the next project is planning for future work, not analyzing what happened this time and how to improve.